Parkside
Last updated: 1 October 2026
Parkside Pilates respects your privacy and is committed to handling personal information responsibly. This policy explains how we collect, use, disclose and protect information when you visit parksidepilates.com.au, contact us, submit an enquiry or lead form, book a service, or otherwise interact with Parkside Pilates.
Information we collect
Depending on how you interact with us, we may collect your name, email address, phone number, suburb, booking and membership information, enquiry details, communication preferences, and information you choose to provide about your movement goals or preferred support. Our website may also collect technical information such as your IP address, browser, device, pages viewed, referring source and interactions with the website.
If you provide health-related or other sensitive information so that we can understand your needs or deliver services safely, we will handle it with additional care and use it only for the purpose for which it was provided, or as otherwise permitted by law.
How we collect information
We collect information directly from you through our website forms, Meta lead forms, email, phone, social media, consultations, bookings and studio interactions. We may also receive information through service providers that help us operate our website, advertising, analytics, communications and bookings.
How we use your information
- to respond to enquiries and contact you about Parkside Pilates services;
- to assess which class, program or support option may be suitable for you;
- to manage bookings, memberships, payments and customer service;
- to operate, secure and improve our website and services;
- to measure marketing performance and improve our advertising;
- to send updates or marketing communications where you have consented or where otherwise permitted, with an option to unsubscribe; and
- to meet legal, safety and administrative requirements.
Cookies, analytics and advertising
Our website may use cookies and similar technologies to remember preferences, understand website usage and measure advertising performance. We may use services such as Google Analytics, Google Ads and Meta advertising tools. These providers may collect device and activity information under their own privacy policies. You can manage cookies through your browser and adjust advertising preferences through Google and Meta.
When we share information
We do not sell your personal information. We may disclose information to trusted providers that support our website hosting, forms, analytics, advertising, email, customer communications, bookings and payments, including platforms such as Meta, Google and Momence. We may also disclose information where required by law, to protect safety or legal rights, or as part of a business transfer. Providers are permitted to process information only for their services and in accordance with their own legal obligations.
Overseas processing
Some technology providers may store or process information outside Australia. The countries involved can vary according to each provider’s systems. Where practical, we take reasonable steps to use reputable providers and protect the information we disclose.
Storage and retention
We use reasonable administrative and technical safeguards to protect personal information. No internet service is completely secure. We retain information only for as long as reasonably required for the purposes described in this policy, to provide services, maintain business records, resolve disputes and meet legal obligations. We then delete, de-identify or securely dispose of it where appropriate.
Access, correction and your choices
You may ask to access or correct personal information we hold about you, withdraw consent where applicable, or request deletion subject to any legal record-keeping requirements. You can unsubscribe from marketing emails using the link in the message or contact us directly. We may need to verify your identity before completing a privacy request.
Third-party links
Our website may link to external websites and services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing personal information.
Contact us
For questions, privacy requests or concerns, contact Parkside Pilates at renee@parksidepilates.com.au or write to 339 Homer Street, Earlwood NSW 2206. We will review and respond to privacy concerns within a reasonable time.
Changes to this policy
We may update this policy when our practices, services or legal obligations change. The latest version will be published on this page with the updated date.