By accessing any Membership, goods, or services provided by Parkside Pilates, you acknowledge and agree to abide by these Terms and Conditions. Please read and understand these Terms and Conditions before proceeding. Additionally:

1.1. You have received a copy of these Terms and Conditions, read and comprehend them, and consent to comply with their provisions.

1.2. No terms and conditions from any of your documents will supersede or modify these Terms and Conditions in any way.

1.3. Parkside Pilates reserves the right to amend these Terms and Conditions by providing written notice. Your continued use of Parkside Pilates’ goods and/or services or maintenance of your Membership will constitute acceptance of any such amendments.

All packs have a 6 week expiry.

New client Intro Pack

Our new client intro offer is valid for 14 days from your first booking. This offer is only available to new clients and can only be purchased once. The introductory offer is non-refundable. Clients found to be buying the Introductory Offer more than once will be suspended and charged any additional class costs they may have incurred.

2.2. Fees for Class Packs must be paid in full upfront.

2.3. Gift cards for Class Packs are available for purchase.

2.4. The Fees for Class Packs are non-refundable, unless otherwise specified in clause 4.5.

2.5. Classes purchased within a Class Pack are valid for the specified period mentioned in clause 4.1. Any unused Classes after this period will expire and cannot be redeemed for credit.

2.6. Your Class Pack Membership will expire once you have used all the Classes in the relevant Class Pack or at the end of the validity period specified in clause 4.1, whichever comes first.

2.7. Packs are non-refundable and are not transferable but can be extended if you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.

4.1. To book a Class, please use the Parkside Pilates App or visit the Parkside Pilates Website.

4.2. Class bookings are subject to availability, which is determined at the discretion of Parkside Pilates.

4.3. To reserve a spot in a Class, you must either be a Member with prepaid Fees or make payment at the time of booking to become a Member.

4.4. Payment of Fees must be made according to the payment terms specified in clause 3 for the purchase of Periodic Subscriptions or clause 4 for the purchase of Class Packs.

4.5. Please note that Class availability is on a first-come, first-served basis. To avoid disappointment, Classes can be booked up to 4 weeks in advance.

4.6. If you are unable to attend a booked Class, please ensure that you cancel in a timely manner to allow others the opportunity to book that spot.

4.7. In the event of a Class cancellation due to unforeseen circumstances, you will be promptly notified via text, phone, or email (as applicable), provided that you have provided us with your contact details.

5.1. If the class you desire is already at maximum capacity, make sure to register for the waitlist. In the event that a spot becomes vacant, you will receive an email or text notification confirming your enrolment in the class. If you fail to respond, we will assume that you plan to attend.

5.2. Please note that the 9-hour cancellation policy also applies to waitlisted positions. Therefore, if you are unable to attend the class, kindly remove yourself from the waitlist.

6.1. You are required to adhere to the Code of Conduct at all times while present at a Parkside Pilates Location.

6.2. You acknowledge and consent that Parkside Pilates conducts continuous Closed Circuit Television (CCTV) monitoring for security purposes. Additionally, Parkside Pilates may occasionally capture photographs, audio, or videos for promotional and marketing purposes. You agree to the recording of your image, video, or audio at a Parkside Pilates Location for such purposes.

6.3. Before the start of each Class, you must inform and disclose to Parkside Pilates Staff any injuries, illnesses, or any medical conditions that may affect your ability to participate in the Class activities or use Parkside Pilates’s equipment or facilities.

6.4. Any injuries or accidents that occur during a Class must be immediately reported to Parkside Pilates Staff.

6.5. If you have not booked into a Class, it is advisable to call and confirm whether the Classes are taking place, especially during early morning and late evening hours, to avoid any disappointment.

6.6. To ensure the safety of Parkside Pilates Trainers, other Members, and yourself, the warm-up at the beginning of each Class is a crucial part of the session. Please note that if you are more than 5 minutes late for a Class or are unable to complete the warm-up, the Parkside Pilates Trainer may exercise their discretion and deny your participation in the Class. In such cases, your credit for that Class will not be redeemed.

6.7. Parkside Pilates, including Parkside Pilates Trainers, reserve the right to restrict Members to specific Class types or limit certain activities or the use of particular equipment or facilities based on health and safety considerations. Furthermore, Parkside Pilates, including Parkside Pilates Trainers, reserve the right to deny your participation in a Class if we believe that you are not medically fit or capable of performing the Class activities or using Parkside Pilates’s equipment or facilities.

6.8. Classes booked by a Member are non-transferable to another individual or Member under any circumstances. They cannot be used by anyone other than the Member who made the booking. If someone other than the registered Member arrives to attend the Class, they will be refused entry or asked to purchase their own Membership.

6.9. In the event of theft or any inappropriate or unlawful behaviour witnessed or experienced by you, it must be promptly reported to Parkside Pilates Staff.

6.10. It is your responsibility to take care of your personal belongings (e.g., keys, wallets) while you are at a Parkside Pilates Location. Valuables should not be brought into the premises. If you choose to bring personal belongings to Parkside Pilates, please ensure they are kept on your person at all times or secured in the available lockers (subject to availability).

6.11. For safety reasons, bags are not allowed on the floors of any Parkside Pilates Location.

6.12. Any found lost property should be immediately handed over to the reception at the respective Parkside Pilates Location. Lost property items will be held for a reasonable period before being donated to charity.

6.13. Access to a Parkside Pilates Location is only granted to Members during Class hours, provided they have made a booking.

6.14. Parkside Pilates reserves the right to remove you from a Class or the Parkside Pilates Location if, in our opinion, you violate any of the aforementioned requirements or fail to comply with these Terms and Conditions.

By using our services, you agree to adhere to the following code of conduct:

7.1. Use all equipment with care and follow the instructions provided by Parkside Pilates Staff.

7.2. Respect and comply with the directions given by Parkside Pilates Staff at all times.

7.3. Read and follow all signs and instructions displayed throughout the Parkside Pilates Location.

7.4. Act in a safe, hygienic, appropriate, and lawful manner at all times.

7.5. Refrain from causing any loss or damage to the property of Parkside Pilates or any other person.

7.6. Avoid disrupting or harming other Members or Classes in any way.

7.7. Be respectful and courteous to all individuals within a Parkside Pilates Location.

7.8. Provide accurate and truthful information to Parkside Pilates and refrain from misleading or providing false information.

7.9. Obtain express permission from Parkside Pilates before using camera and audio recording devices at any Kefi Studio Pilates Location.

7.10. Promptly provide confirmation of your booking upon request by a trainer/owner.

7.11. Refrain from consuming alcohol or smoking cigarettes/vapes